Question 1

How do I book?

Accepted Answer

Please call or email Delightful Dream Sleepovers to confirm availability of your chosen date and theme. Once availability is confirmed, email stating your name, event date, time, theme, number of tents and any additional extras. An invoice and contract will be sent after all is confirmed.

Question 2

How long is the set-up and styling process?

Accepted Answer

Please allow approximately 2-3 hours (depending upon theme and number of tents) to set-up the sleepover teepee area. Collection is faster.

Question 3

Is there a security deposit?

Accepted Answer

Yes. There is a $100 deposit which will be included on your invoice. Any bookings over 8 will be charged $200 deposit. This is refunded once the items have been collected and checked. The cost of replacement for  lost, broken, or damaged items will be deducted from the deposit.

Question 4

When is payment due?

Accepted Answer

Full payment for the event is due seven (7) days prior to your event.

Question 5

What are the equipment drop off and pick up times?

Accepted Answer

Our travel and set up time:
9:00am - 12:00pm

Our travel and collection time
9:00am - 12:00pm

Occasionally - travel, setup and collection
12:00pm - 3:00pm

We will try our very best to meet your preferred times for delivery or pickup. However, due to stock requirements we may not be able to honor your request. If you book a sleepover, please ensure you have someone available at your home during set-up and collection times.

Question 6

What do I need to do during delivery, set-up and collection?

Accepted Answer

Please clear the space where you would like the tents set up. When we arrive, we will discuss how you would like the tents arranged. We will then set-up all tents/bedding and decorative items. When it is time for pick-up, please return all hire items to the tent area and then leave the rest to us! We will fold up and pack away all items. You don’t need to do anything.

Question 7

Are there any Terms and Conditions?

Accepted Answer

Yes. You can request these at any time. They will be emailed with your invoice. Please ensure you read the Terms and Conditions/Hire Agreement in full prior to paying your invoice. Payment will be considered acceptance of the Terms and Conditions.

Question 8

What do I need to have ready for Delightful Dream Sleepovers arrival and collection?

Accepted Answer

1. We kindly ask that you keep the driveway free for us to reverse our vehicle.

2. We love to see where the tents will be setup first. We will discuss how they will be placed, and it's an opportunity for the birthday child to have an input as to how they want their party to look.

3. Please keep the walkway free while we carry the bulky items inside and outside.

4. We know it's all very exciting to have your set-up take place. We ask that all children and animals are away from the space while we set-up and pack-up.

5.  If you have stairs higher than 5 please have someone there to assist

Question 9

Is there a booking fee or deposit?

Accepted Answer

To secure your event, we do require a booking fee which is either:
    -  ½ or your total cost or 
    - 33% of the total event cost if your event is over $500.00 and more than 3 months out

Question 10

Is there a delivery or setup fee?

Accepted Answer

We charge both a delivery and setup fee. The delivery fee starts at $20 and is calculated based on distance. The setup fee also starts at $20 and is based on scale of event or decor.

Question 11

What is the convenience fee?

Accepted Answer

Planned by Stephanie charges a convenience fee to clients that remit payment via Cash App, Zelle, Apple Pay, or Venmo. The convenience fee is currently $3, and is subject to change at any time. This fee is automatically added to your event cost at the time of securing your event.

Please note that when paying via Zelle there is no convenience fee.

Question 12

Delivery and Setup

Accepted Answer

Delivery, Set-Up, and Pick Up times are always set based on the event time and availability. Each booking requires setup at least two hours before the event start time, and pick-up time will be based on the event end time.

Question 13

What is your refund or cancellation policy?

Accepted Answer

No cash refunds. If client cancels within 7 days of event depending on amount of invoice there will be a credit minus a cancellation fee.

If a client cancels within 14 days or more of their event, there will be a credit that must be used within 90 days minus their cancellation fee.

Frequently Asked Questions